Between them that Yes had this service, 9 of every 10 cases technicians checked the simplicity of its management and the possibility of knowing if the book was borrowed to another user or the exact location of such material within the library. As exceptions, unique terminals available in three centers of Cadiz, Zaragoza and Murcia were damaged. The same test was repeated requesting assistance to employees. The service received was correct in six out of every ten centers. They stand out so positive the visited in Bilbao, Granada and Oviedo. On the contrary, in some libraries of Alicante, Cadiz, Madrid, Malaga and Valladolid, the officer was limited to provide indications without specifying where was the book or accompany the user to search for it. Another practice test consisted in requesting information for becoming a partner of the libraries.

As well, only 47% offered documentary information on the operation of the library. Which did indicate the conditions of use of the user and the loan service meat, as well as the sanctions imposed by the delay in the delivery of borrowed materials. On the other hand, eight out of ten not notify its partners of the new acquisitions although 68% of libraries placed them in a special section so that users can realize its existence. All libraries Alicante analyzed, in addition to several centers of San Sebastian, Granada, Oviedo, Vitoria, Valladolid, Seville and Valencia Yes reported to its partners the arrival of these new materials by e-mail or by letter. One of the weak points of the Spanish libraries is the signal. There was no fact sheets in which indicate the existence of a book of complaints, at 63% in 79% of the studied was not a note that report the existence of a suggestion box and 67% nor had posters on what to do in case of emergency or fire.